Terms of service

Last updated: 25 August 2026

1. Who these terms are with

This website is operated by PK Tech Gurus Ltd, a private limited company registered in England and Wales under company number 16207856, registered office 2 Hawkes Close, Langley, Slough, England, SL3 8BN. In these terms, "we", "us" and "our" mean that company; "you" means the person or organisation using the site or engaging us.

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. The website

The content of this site is provided for general information about our services. It is written carefully but it is not technical, legal or professional advice for your particular situation, and it should not be relied on as such. Advice from us means advice given under an engagement, in writing, with your circumstances in front of us.

We may change, suspend or withdraw the site or any part of it without notice. We do not guarantee uninterrupted availability.

3. Intellectual property

All content on this site — text, layout, design, code, graphics and marks — is owned by or licensed to PK Tech Gurus Ltd and protected by copyright and other rights. You may view it, and print or download extracts for your own reference or to evaluate our services. You may not republish, sell, or systematically copy it, or use it to train automated systems, without our written permission.

4. Acceptable use

You agree not to:

• use the site unlawfully, fraudulently or for any harmful purpose;
• attempt to gain unauthorised access to the site, its server or any connected system;
• introduce malicious code, or conduct any attack designed to disrupt availability;
• scrape or harvest content or contact details for bulk marketing.

5. Services are provided under a separate engagement

Nothing on this site is an offer capable of acceptance. Consultancy, repair and support work is provided under an engagement agreed separately in writing — a quote, scope or service schedule that identifies the work, the price and the timescale. Where anything in that engagement conflicts with this page, the engagement document prevails.

Unless the engagement says otherwise, the following apply.

5.1 Quotes and approval

Quotes are valid for 30 days and are based on the information available at the time. If diagnosis reveals a materially different fault or scope, we will stop, tell you, and re-quote before continuing. Chargeable work begins only when you approve it in writing.

5.2 Repairs

• A diagnostic fee may be charged and, where quoted as such, is credited against the repair if you proceed. If we cannot identify the fault, or the device is not economically repairable, the diagnostic fee is waived.
• Parts supplied by us carry the relevant manufacturer's warranty. Our labour on a specific repair is warranted for the period stated on the job record, normally 90 days, and covers only the fault repaired.
• The warranty does not cover accidental damage, liquid ingress, misuse, unrelated subsequent failures, or work altered by someone else after we returned the device.
• Devices must be collected within 60 days of us notifying you that work is complete or that we are unable to proceed. After 90 days, and after two written reminders, we may dispose of an uncollected device to recover reasonable storage and handling costs, in accordance with the Torts (Interference with Goods) Act 1977.

5.3 Data and backups

You are responsible for keeping your own backup. Repair, recovery and migration work carries inherent risk of data loss, and some devices arrive already failing. We take reasonable care and, where a job puts data at risk, we will say so beforehand and can image the device first if you ask. Except where our negligence causes it, we are not liable for loss of data.

Data recovery is attempted on a reasonable-endeavours basis. We cannot guarantee that any particular file, or any data at all, will be recoverable, and a recovery attempt may be chargeable even where it does not succeed — the ceiling for that is agreed with you before we begin.

5.4 Your responsibilities

• Give us accurate information about the fault, the environment and any prior work.
• Provide safe access, working space and the credentials the job needs, and rotate those credentials when it ends.
• Confirm you are the owner of any device you hand over, or are authorised to instruct work on it.
• Hold licences for the software you ask us to install or support.

5.5 Payment

Invoices are payable within 14 days unless the engagement says otherwise. We may charge statutory interest and compensation on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998. Title to any parts we supply passes to you on full payment; risk passes on delivery or collection.

5.6 Third-party products and services

Where a solution involves third-party hardware, software or cloud services, those are supplied under the third party's own terms and warranties. We are independent and take no commission on them; we are not responsible for their acts, outages, price changes or defects, though we will help you pursue them.

6. Consumer rights

If you engage us as a consumer rather than in the course of a business, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including the right to services carried out with reasonable care and skill. For services agreed at a distance or off-premises you generally have 14 days to cancel; if you ask us to start within that period you may be charged for work already done, and once a service is fully performed the cancellation right ends.

7. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, and where you engage us in the course of a business:

• we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss;
• we are not liable for loss or corruption of data except to the extent caused by our negligence, and in any event you remain responsible for maintaining backups;
• our total liability arising out of any engagement is limited to the total fees paid by you to us for that engagement in the 12 months before the claim arose.

8. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the engagement. This does not apply to information that is public through no fault of the recipient, was already lawfully held, or must be disclosed by law. Our obligations of confidence survive the end of an engagement.

9. Termination

Either party may end an ongoing engagement on 30 days' written notice unless the schedule says otherwise. Either party may end it immediately for material breach that is not put right within 14 days of written notice. On termination you pay for work performed up to that date, and we hand over credentials, documentation and your data promptly and without conditions.

10. Circumstances beyond reasonable control

Neither party is liable for delay or failure caused by events beyond its reasonable control, including supplier and parts shortages, utility or network failure, industrial action, government action, epidemic or natural disaster. We will tell you promptly and agree a revised timescale.

11. General

• If a provision is found unenforceable, the rest continues in force.
• A delay in enforcing a right is not a waiver of it.
• Neither party may assign an engagement without the other's written consent, save to a successor of substantially the whole business.
• A person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.
• We may amend these website terms; the version published when you use the site is the one that applies.

12. Governing law

These terms and any engagement with us are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — save that a consumer resident elsewhere in the UK may bring proceedings in their own local courts.